Hardees

Over the past year, I and many other local customers have encountered repeated issues, including rude and unprofessional behavior from employees, food that is rarely fresh, frequent stock shortages of condiments and menu items, and inaccurate orders (wrong or missing items about half the time). My most recent visit on December 14, 2025, exemplified these problems.

The restaurant was not busy, yet I waited over 20 minutes for a simple order. When the food arrived, it was prepared sloppily: missing ingredients, and everything except the fries tasted stale and old. There is simply no justification for such long wait times paired with subpar food quality and unprofessional service. Despite numerous online reviews from myself and other customers highlighting these ongoing issues over the last year, I have seen no noticeable improvements at this location.

As a result, these experiences have eroded my confidence in the brand, and I am hesitant to return.

I kindly request that corporate investigate this store's operations, including staff training, food preparation standards, and management oversight. I would appreciate a response outlining any steps that will be taken to address these concerns.

I went through the Hardee's drive-thru in Strasburg, Ohio, for a hamburger and a cheeseburger. The pictures below show what we received.

The guy at the window taking the orders did not know that they had third-pound cheeseburgers. Then we pulled around, he took our $16, and not even 2 minutes later gave us a bag of food. Would everybody know that Hardee's third-pound patties, cooked to order, take 9 minutes? These patties were not fresh; they were cold, and the mustard and ketchup were out of control.

The amount of onions on the sandwich was ridiculous, and there was one pickle. After we got home and saw what we received, I tried to call the store, and the manager on duty would not answer the phone.

I called the New Philly Hardee's to talk to their manager about getting a hold of Jennifer Paisley, the regional manager of the Strasburg store. I left my name and phone number with her and never received a call.

I had to use the restroom really really bad. There was nowhere else I stopped in to Hardees on E.

10th St. and Indianapolis, Indiana. They informed me I needed a token to use the restroom and I would need to purchase something to get one! I ran out of my car.

I didnt bring anything in with me. I was having an issue not P put it that way. I was very, very embarrassed because there was other people in the restaurant. Needless to say, I didnt make it to the restroom and I had to sit in it all the way home.

I was mortified. How can people treat you like that? The woman told me I needed the token and I had to buy something pretty much yelled it! I understand restaurants do not want homeless people into the bathrooms, but I assure you Im not a homeless person I didnt look like a homeless person.

I just dont understand. I guess I would never treat someone like that. I have worked at McDonalds and Ive worked at Hardees and we would never treat a customer like that ever ever ever. I just thought you should know what kind of people you have working for you thank you very much.

Also, she told me that both restrooms were stopped up and not working before she told me I needed a token so why are we not taking care of our restroom? Thats unhealthy for a restaurant.

The reason is I used my app to order my food and that was before 11 am. They said it would be ready at 11, so I pulled up to the drive-thru.

And they asked me to hold on. I told them okay. I sat there for a good hour, and there were cars behind me that left, so I went to the window and told them I was sitting back there for an hour for them to speak. She asked me what my order was.

I told them it was a mobile order. She asked what the name was. I told her Sandra.

Then they came back and said, 'Can you pull up to the white line?' Then I had to sit there more to wait. It really pissed me off; they didn't apologize either, and the food was not fresh either.