Ravenel, South Carolina
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Customer service

Our family was traveling through Ravenel, South Carolina on 3/22/14 and we stopped at Hardys #3096 for a snack.There were at least 4 people behind the counter, and one person sweeping up in the dining area that was totally empty.

They were not extremely busy. There were about 2 orders in front of us, and one person behind us in line, with a couple of cars in the drive thru. We placed our order for One Lg Fry, One Soda, and 4 Milk Shakes. at 3:17pm.

We then stood around talking for awhile in the waiting area. After about 10 minutes, 2 of us remained in the store to get the order while the others went to the car. After waiting at the car for another 10 minutes, I went back into the store to see what was taking so long. By that time, we had received the Soda and Fries, however, still no milkshakes!

My brother said he had just spoken with the Manager, and they were making them now. I walked up to watch the girl making the milkshakes. She acted like she was purposefully in slow motion! When I walked up, she was just putting the lid on the first of four milk shakes.

I loudly said to another customer that had been standing there all along " I have NEVER in my life seen it take this long to make a milkshake". To which he replied "In Georgia they'd all be looking for another job." The girl making the milkshakes turned around and looked at me, and I said "We have been waiting over 20 minutes for these milkshakes and we are in a hurry, as we have to make an appointment." With that she had the remaining 3 milkshakes ready in less than 3 minutes.... which is what she should have done to start with! At least she apologized for the wait as she handed them to me, but that does not excuse their lack of consideration for their customers!

We finally left there with our order 27 minutes after placing it!

This is by no means my first bad experience with Hardees. I have consistently had various bad experiences with different locations. Their training regimen is apparently lacking in the "Customer Service" area. I keep thinking that "maybe this location is better the last one I went to".

I should know better by now!Hardees = the worst fast food service EVER!

Monetary Loss: $25.

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LadyScot
Naples, Florida, United States #1197151

Orders ahead of yours and 4 hand dipped milk shakes, and you are sighing and talking loudly about how long it is taking and how you have to be somewhere?First off, if you are in a hurry then do not stop for food.

Second, if you have something to say, say it outright. Don't be a coward and do the talking out loud routine.

Third, you get what you give in this life.And being a *** will only guarantee you will be treated like a ***.

Anonymous
Newark Valley, New York, United States #1194563

I'm a manager at a Hardee's in Tennessee.The milkshakes are almost $4 because they are handscooped with real ice cream that ISNT soft serve.

They have to measure the milk and the syrup. The shake mixer runs slow. Not our fault. You also have to go slow when you mix it, or else it will be sloppy and fly all over you.

I would really love to see if you would be able to take out 4 guest's orders AND hand scoop and mix 4 milkshakes. As for the girl sweeping the lobby, she was probably doing side work so that she could go home because it was time for her to get off. We fast food employees do have lives and families outside of work, and when work is over, it's over, and you are not our obligation anymore at that point. Being rude to an employee is only going to cause problems.

If I was her, I would have had absolutely no problem asking you to leave and refunding your order for you. I do not tolerate employees being rude to guests, but I DEFINITELY wouldn't serve a guest that is being rude to my employees. If I were there, you wouldn't have had to wait, because I would have made you leave. We do not have to serve you.

Nobody does with that attitude.Remember that.

Anonymous
to Anonymous Riverside, California, United States #1196100

Dude, seriously?!!!You are saying that, as a manager at Hardee's, that it is normal for it to take 27 minutes for you guys to fill an order containing four milkshakes because they are hand-dipped?!!

Furthermore, you are saying that she was being rude to the employee by saying they had been waiting that long and they needed to go?!! That is the most ridiculous thing I've ever heard. If that is your attitude toward Hardee's customers, I am surprised that you are still a manager, and I'm sure Hardee's Corporate would appreciate knowing that.

Additionally, nowhere in her post did she say anything about Hardee's employees not having lives OUTSIDE of their jobs.

She specifically was discussing them doing their jobs.

She mentioned the empty dining room to make it clear that, with four people behind the counter and an empty dining room, obviously there was no one in the dining room waiting for an order.

In saying that Hardee's employees have lives outside of their jobs in defense of them taking so long to fill one order, you are saying a lot about the level of pride you take in your work or that you expect from your employees.

HardeesCostMeAMint
Germantown, Maryland, United States #939347

Why isn't anyone complaining about the price? Were the shakes made with GoldSchlager? Nearly $20.00!

Anonymous
#891629

Quit going?Duh.

They don't need your business anyway, shakes take time and detract from every other customer when they are ordered.So either don't go there or quit complaining.

Damexico
#888686

Hey, takes time to milk a cow, take it easy :)

Anonymous
Jamestown, Tennessee, United States #802449

I work at Hardees in Jamestown, Tn and im offended by someone saying to watch them

so they wont spit in your milkshake.Sometimes it takes a little longer to make an order than normal and when you saw the girl sweeping in the lobby maybe its because that's thefirst chance she has had to sweep in a while.

Consumers do not realize that we have to

Be a hundred places at once. We are expected to give six dollar service which means be your waitress and clean your mess with no tips. Hardees does not give raises even to the ones that have been there for twenty years. Having to wait 20 minutes on 4 milkshakes is

ridiculous but having to wait 6 minutes on an order when you have three ahead of you is normal.

i am just saying that when you walk into any fast food place have a little respect for the people that serve you.You dont know what that have to go through.

Anonymous
to Anonymous #1098287

Lol.I'm sure fast food is a really hard job.

I often wonder at any fast food joint where the heck they find employees. It's really not a hard job that's why anyone can do it. But people that think their easy job is so hard and have a bad attitude make it worse. I have had no bad experiences at my local hardees btw.

They are always friendly. Sometimes I have to wait a little but they make things to order.

Which is what I prefer.Never to long

Anonymous
#801797

Do you really expect someone to take you seriously if you call someone old enough to work a "girl". You have no right calling someone a "girl" when you yourself have the patience level of a five year old child.

Anonymous
to Anonymous #801808

I WAITED 27 minutes for a 17 year old GIRL to make a milkshake, but I have no patience?(She certainly wasn't acting or talking like a Lady.) I have obviously stepped into the middle of a bunch of high school fast food workers that don't know the meaning of "customer service" and feel the need to defend sloppy work attitudes.

This will get you so far in your life!..

NOT!Forgive me if I don't respond to any more of your immature rants.

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