10210 Hull Street Road, Midlothian, VA 23112
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10210 Hull Street Rd, Midlothian, VA 23112

SCAM ALERT !!!!!!!

I pulled into this Hardees on at about 9:30 AM on 4/17/2019.

I ordered 2 BEC biscuits with a $2.99 coupon. I paid for the order

at the window with a credit card.....pulled out of the way to allow

the next customer to receive their order.

I usually don't look at the receipt....but did....what should have

just over $3 with tax.....ended up over twice as much....more than

$7 !!!

I called the store....and the manager named Tonya.....insisted that

I come INTO the store to address my concern...whilst waiting

behind customers !

I refused and insisted she come out to my car...since it WAS

HARDEE'S ERROR !

After much ANGST....she finally did refund the amount in error.

SO I THOUGHT !

This AM.....I checked my credit card online and there is NO

REFUND !!!

Yesterday I tried to speak with the Stacy Owens, the Hardees

District manager...and got nothing but her voice mail. Apparently

I was told by her supervisor as follows...that she was on

vacation...and did not leave an out of the office message....so you

deal with the public and have no regard to communication ???

I called back the receptionist....and got her supervisor's

number....John Smith...alledgedly a VP.....like that's his real

name....very unprofessional.....probably a hack...to just answer

the phone. He offered no apology...as was the case with Tonya.

And basically said I was screwed. But said that his Supervisor

would call me...which never happened.

I threw the biscuit away....and will never eat there again !

AND....will post this on as many review sites as possible !

Vern, MIDLOTHIAN VA

Product or Service Mentioned: Hardees Drive-through.

Reason of review: Poor customer service.

Monetary Loss: $7.

Preferred solution: Let the company propose a solution.

Hardees Cons: Scamming.

  • Poor Attitude
  • Scam
  • Conflict Management
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Anonymous
#1684266

if you're that hurt over $7 you probably shouldn't be eating out.

Anonymous
#1677320

TAX, BABY!