10210 Hull Street Rd, Midlothian, VA 23112
SCAM ALERT !!!!!!!
I pulled into this Hardees on at about 9:30 AM on 4/17/2019.
I ordered 2 BEC biscuits with a $2.99 coupon. I paid for the order
at the window with a credit card.....pulled out of the way to allow
the next customer to receive their order.
I usually don't look at the receipt....but did....what should have
just over $3 with tax.....ended up over twice as much....more than
I called the store....and the manager named Tonya.....insisted that
I come INTO the store to address my concern...whilst waiting
behind customers !
I refused and insisted she come out to my car...since it WAS
HARDEE'S ERROR !
After much ANGST....she finally did refund the amount in error.
SO I THOUGHT !
This AM.....I checked my credit card online and there is NO
Yesterday I tried to speak with the Stacy Owens, the Hardees
District manager...and got nothing but her voice mail. Apparently
I was told by her supervisor as follows...that she was on
vacation...and did not leave an out of the office message....so you
deal with the public and have no regard to communication ???
I called back the receptionist....and got her supervisor's
number....John Smith...alledgedly a VP.....like that's his real
name....very unprofessional.....probably a hack...to just answer
the phone. He offered no apology...as was the case with Tonya.
And basically said I was screwed. But said that his Supervisor
would call me...which never happened.
I threw the biscuit away....and will never eat there again !
AND....will post this on as many review sites as possible !
Vern, MIDLOTHIAN VA
Product or Service Mentioned: Hardees Drive-through.
Reason of review: Poor customer service.
Monetary Loss: $7.
Preferred solution: Let the company propose a solution.
Hardees Cons: Scamming.