Misty E Rcc

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| map-marker Lebanon, Tennessee

Was treated hostile from blonde head manager

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Hardees - Was treated hostile from blonde head manager
Had you asked a day before yesterday it would've been excellent. I was yelled at, treated hostile, scoffed at and could tell she knew she i had no recourse. All over something i was not informed of and had been doing and recommended to do by an employee for over a year. She has treated others the same based on other reviews. I believe she is a manager she is tall with blonde hair. Her staff acts the same as i was treated disgustingly by her male window worker first.
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Cons:
  • Has staff acting in same manner as her
  • Treated hostily and embarrassingly

Preferred solution: Her to be completely let go. I would say retrained but this obviously, by reviews months old, won't stop, or rather isn't dealt with by higher up's. Her expression was as if she knew i had no recourse.

User's recommendation: Do not go when she is working.

Ramona S Ccz
map-marker Russellville, Arkansas

Bad customer service . Messed up order

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Messed up our to go order.Got all the way home with it and was missing items from our platter. Went back to get missing items. Didn't offer anything free or discounted for our trouble. We live on the other side of town ,so was thinking they should have at least done something. Not customer friendly that's for sure
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Loss:
$10

Preferred solution: Full refund

User's recommendation: Maybe don't go there on the weekend and make sure you check your food before you leave

Anonymous
map-marker Tupelo, Mississippi

If you have not reprimanded the people they I am still very unhappy with service

I was at the Hardees in Bay Minette Alabama, and the service was very rude and the order was incorrect
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User's recommendation: Reprimand the manager and employees

Virginia R Qpf
map-marker Wise, Virginia

Complain

Wess at Hardee's in wise va i waited 20 minutes on a Christy bacon egg and cheese on Saturday got it i left went on my way open biscuit had bacon that tasted awful because he stuck it in fryer when I complained on Monday he said I should have complained on Saturday nothing he could dono
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Preferred solution: Full refund

Jessica L Gup
map-marker Chester, South Carolina

Bugs in drink

Hardees - Bugs in drink
Hardees - Bugs in drink - Image 2
Gnats in my drink I called and they didnt do anything I had got a combo bacon egg and cheese with extra bacom
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Loss:
$10

Preferred solution: Full refund

Dorothy L Idv
map-marker Baltimore, Maryland

Bathroom was not cleaned

Hardee's Timberville Virginia ladies bathroom needs to be cleaned. Handicapped comde has *** inside when I was there last time. I was there today and not been cleaned. I did tell them it needs to be cleaned.
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Mrs H Plt

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Report inappropriate assistant manager

Hardees - Report inappropriate assistant manager
I went to Hardees in OFallon, Illinois on Hartman Lane. The assistant manager, Tanisha, was degrading the other employees, talking inappropriately to them, stated This was a bad day to be at work! The phone was ringing and she yelled at the young lady working the front register to not answer the phone! It was the worst display of demeaning employees in a public restaurant that I have ever witnessed. No customer or employee should have ever experienced her terrible behavior! Something must be done!
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Preferred solution: Employees and customers treated with respect!

User's recommendation: Do not go to this Hardee’s! Terrible customer service. Assistant manager took her time preparing food.

Anonymous
map-marker Rochester, New York

Theft of money/product

I pulled through your drive thru at the ofallon illinois location...i received a$5 sandwich... i gave the lady a $20 bill and later realized when i pulled out the money and receipt i received $4 back...

called.. she said she checked her drawer and wasn't short... well this wasn't the only time this had happened on at least 2 other occasions over the years... well we all know how to change the numbers going in a drawer to change the outcome...

you need to check your workers at this location...

if i want 100%positive of what i have her i wouldn't have been so adamant over $10... if this happened to me how many times does it happen a day

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User's recommendation: Check your change when going to the ofallon location

Misty E Xgz

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| map-marker Johnson City, Tennessee

Manager( believed to be) treated me hostile

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Hardees - Manager( believed to be) treated me hostile
I was treated hostile for a reason unknown to myself until she yelled at me, embarrassing me. I told her that i would just speak to her manager because i do not like arguing. She responded with a smile as if she already knew i have no recourse. She works first shift and has blonde hair. Their website does not respond back and their number no longer works. Seemingly she is right.
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User's recommendation: I would not visit until this particular lady is removed from her position.

Heath r Qxw

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Verified Reviewer
| map-marker Mitchell, South Dakota

Horrible service

Yeah it's Heath rieger last week I went through the drive thru of the Mitchell SD location & had a horrible experience the guy working the drive thru had a horrible attitude & the girl working was wearing some very revealing shorts & I got the completely wrong meal & my meal was cold I want my money back or vouchers my home address is 821 n.wisconsin Mitchell SD 57301, it was UNACCEPTABLE
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Loss:
$25

Preferred solution: Full refund

User's recommendation: Not happy with the service & foot

LaDonna N Row
map-marker Indianapolis, Indiana

Horrible service and food

Harboe 21st and Post Rd., Indianapolis, IN always old sandwich was not prepared right the only thing was the fries was hot. The manager did not say she apologize trying to fix the problem or anything. She was too busy on her cell phone to handle her customers and then the cashier. She had an attitude and she was having a bad day then I got it was on the grill walked out front like he want to say something before speaking on how my sandwich with me I do not appreciate the best customer service Hardees on 21st and Post Rd., Indianapolis, IN.
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Loss:
$11

Preferred solution: Apology

Ashkan Jgq
map-marker Clarkesville, Georgia

Complaint bad food

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I've done this three times already I don't see why you need more details the service was horrible the food was like a kid's meal for the price it was ridiculous and it was cold and it was 6:00 in the morning I didn't even get a receipt to show proof of anything but I would like a complimentary meal because I do like Hardee's they have good food but the service in toccoa Georgia is horrible and the food has not lost its taste value but it's serving size is ridiculously small. And there is absolutely no reason that food should be cold that early in the morning
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User's recommendation: Make sure to tell them you want it to look like the picture that you're ordering from

Garry T Vsz
map-marker Charlotte, North Carolina

Quantity of product and inconsistency

used to get a cup of gravy, filled to the brim with your biscuit! Now I get a half a cup or less and told that is all that comes with it. Its about a nap cover half a biscuit. I quit going to Hardees years ago because of the inconsistency of the product. Water down gravy overcook cinnamon raisin biscuits, undercooked cinnamon raisin biscuits. These comments are coming from Muncie Indiana.
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User's recommendation: Get what you pay for!

Tonya G Gia

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Verified Reviewer
| map-marker Kansas City, Missouri

Employee complaint

My 17 year old son was employed here working full time hours. After us asking to take some hrs off bcuz he is still under age, my son became exhausted. He then quit. Once he quit the management got upset about him quitting and paid him for 1 day. The manager decided to be rude over the phone and physical once o arrived to ask questions. The managers are not professional and one manager actually told my child she does drugs before work which is unacceptable.
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Pros:
  • Decent food
Cons:
  • Horrible service bad management

Preferred solution: The money my son worked for

User's recommendation: Wouldn’t recommend

Gil F Tsw

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Verified Reviewer
| map-marker Fort Wayne, Indiana

Complaint

Updated by user Jun 16, 2023

I have not been notified of actions taken if there were any taken at all. A simple apology for the embarrassment of my friend. In my personal opinion my friend is not a thief and the cashier should never have shouted out such a thing from the drive up window, across me to my passenger.

Original review May 16, 2023
I reside in Huntington County Indiana and just this morning I drove just over 20 miles to Bluffton, Wells County to escort a friend to get badly needed meds. Stopped for breakfast biscuits. I'm paying for my order when Kathy Randall, the manager I was told, shouted to my friend "DO NOT TALK TO ME ", then shouted " YOU'RE A THIEF". I feel this was very inappropriate.
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User's recommendation: Avoid Kathy Randell

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