Darrel T Xen

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| map-marker Marion, Illinois

Bad service same thing in a 4 month difference so it must happen everyday

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Hardees - Bad service same thing in a 4 month difference so it must happen everyday

First off 4 month ago I visited the Marion IL location at 5 am well there was no lights on even know your website send open at 4:00 so I said in the parking lot till 5:45 to wait for the lights to be turned on never did so I pulled to the drive-thru by gentleman come on took my order I pulled to the window and I told him I'd been sitting there since 5:00 but didn't think they was open cuz there was no lights on and at that time he then turn the lights on wasn't very friendly that was 4 months ago now today I get there 5:25 a.m. I wanted to order a biscuit and gravy combo same gentleman proceeded to tell me they couldn't make hash browns because they're fryers was down right there it would be another 10 minutes or so and your light chain on at this time either I told the gentleman well I'll just wait I'll drive around and I'll come back so I did I went to the other end of town come back I pull up gentleman same gentleman comes on the speaker I tell him I was the one that was just there who got told that they couldn't make potatoes right then are your fries ready to go now yes sir so I then ordered the biscuit and gravy combos like I wanted I get to the window get my food drive off make it to the stoplights at the other side of town I have no potatoes in my biscuit and gravy combo I guess it was a biscuits and gravy platter you gave me but I mean don't make no sense to me either I wouldn't have left at 5:26 this morning because the fryers were down if I didn't want potatoes try to go back pull back through order potatoes that cost me $9 I get home the potatoes or nasty because he had heated up his grace too hot and drop Frozen potatoes with him I've been a cook for a lot of years but I think you all need to get on your manager up here because that's who it is because this is a daily thing like train on and I ain't doing no work I'm very unhappy and I I want something done and manager does not give receipts both times I was through the drive-thru I use the debit card I can give you the debit card number

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Loss:
$30
Pros:
  • Have no pros
Cons:
  • For service poor management

Preferred solution: New Management

User's recommendation: Go eat somewhere else

Islam Tgv

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Verified Reviewer
| map-marker Bellevue, Washington

Complaint and refund

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Hardees - Complaint and refund
Hardees - Complaint and refund - Image 2
Over charged from advertised price shown on store sign. Have a photo of the store sign and photo of receipt and have original receipt. Item listed as 3.99 see attached receipt for charged price.
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User's recommendation: Look at your receipt closely

Islam Tgv

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| map-marker Bellevue, Washington

Complaint and refund

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Hardees - Complaint and refund
Hardees - Complaint and refund - Image 2
Advertise price is one price and what I was charged was more. This is clearly bait and switch or the least false advertising. Item is loaded omelet biscuit single.
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User's recommendation: Look at receipt closely.

Talib M Zvq

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Complaint on staff

Hardees - Complaint on staff
Hardees - Complaint on staff - Image 2
Hardees - Complaint on staff - Image 3

Asslamu alikum sir I am a rider from hungerstaction 5th January hungerstaction give me a order I'll pick up order from but customer no answer my call and msg so I'll complain hungerstaction for cancil the order and he cancil order from my id and they not paying me for this order but order is mine now always like that when the order cancil hungerstaction not paying money only rider take order but your staf said give it back when I give back order resturent so who paid me

So today 17th January again my id order coming from hardees so when I go thare he not giving me and also abusing me to much abuse word use for me

That's why I'll complain

Hardees.. branch

Qurtuba. Riyadh Saudi Arabia

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Preferred solution: Apology

Ishmael M Hby

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| map-marker Roanoke, Virginia

Disrespected by managers

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Hardees - Disrespected by managers

Not only was my breakfast, not corrbut. I had to go second time.

I asked for the biscuits sandwiches to be remayed because they were falling apart. And drawer and I asked him them to be fresh and she got real attitude. And disrespectful and said they are made fresh. Don't tell me.

I didn't make them fresh. That's no way to speak to a customer. And I didn't even stay to get a refund for the biscuits. After that, attitude is somewhere tould call me back to rectify the problem.

I'd appreciate it. My phone number is (540) 595-****.The store is located on Peter creek road roanoke virginia thank you Not to go to that location

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Loss:
$25
Pros:
  • Food is fairly good
Cons:
  • No customer service skills

Preferred solution: I would like to have that manager removed.That's no way to deal with customers

User's recommendation: Don't go to that location

Craig H Euu

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Verified Reviewer
| map-marker Mcdowell, Kentucky

$8 for garbage that wasn’t edible

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Hardees - $8 for garbage that wasn’t edible

I ordered a mushroom melt and iced tea and have to say the girl at the window was very nice. I ordered the melt with extra mushroom sauce and cheese which I paid for and got the burger home and started to eat it and it was almost dry as it had maybe enough mushrooms cut paper thin and heated that might have compared to half a small mushroom and one really thin piece of cheese on a dried out bun.

I called and got hold of the little black lady that manages evening shift and told her and she was very dry and rude and said being it back tonight and we will make you another one and I went on to explain its 25 miles to their restaurant and with a vehicle getting 13 mpg Id be insane to bring ot back tonight cause Id spend $25 in fuel to get another $8 burger. Other than the girl who was at the front window that place is really messed ups

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User's recommendation: Don’t go to Pikeville Hardee’s for anything

Leilani Xpo

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Verified Buyer
| map-marker Boiling Springs, South Carolina

Was charged for food I didn't get

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Hardees will not respond to my feedback forms and when you call the corporate office the only option it allows is to fill out online feedback. There's no resolution no accountability and no refund!
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User's recommendation: They don't care about customer service.

ER F

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Disability inconvenience

Hardees - Disability inconvenience
A picture was worth one thousand words I thought!!! Take it from Louie...you better tell somebody!!!
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Loss:
$25

Preferred solution: Full refund

SHAYLA S Ele

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Verified Reviewer
| map-marker Waterloo, Iowa

Rude managers

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Hardees - Rude managers

I went to 805 Franklin St waterloo iowa 50702. 9:25 am.

I was placing an order for 2 people one has an egg allergy. I placed my order for a monstor breakfast biscut and a side of sauagae and egg biscuts then i went to place the next order. When they were told of an egg allergy and asking to change thier gloves the drive thru person i would suggest not eating here then cancelled my order with my food and then only rang up the egg allegic persons sausage and biscuts. I felt like that was uncalled for and why would tell a person not to eat your establishment due to an allergy issue.

But the issue is the allergic person got the Sausage and biscuits and then me who was going to Get a monster biscuit meal with a sausage and biscuits.

Combo would have been greatly appreciative had I received my food as well. Very, very, very, very pissed off Customer I haven't eaten in your establishment in many months. And was able to to go by today and wasn't able to get anything. This is something i have never heard of telling a customer Not to eat at your company.

So also I thought that we're having an advertisement with these heart-shaped biscuits. I didn't hear anything about it.

I received a sausage and biscut deal. If 0 was an option, this is what they would get a 0.

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Preferred solution: Visit this location. Because they shouldn't be saying that to people. Most companies want business and will go above and beyond to try to accommodate their customers.

User's recommendation: I do not recommend going if you have any type of specification or allergies because they will not care.

1 comment
Guest

The worker just couldn’t believe your stupidity and risking one’s health to have someone you don’t know make your food while having such a sensitive allergy.

Dave R Oog

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Verified Reviewer
| map-marker Greenville, Ohio

App not working

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Hardees - App not working
An old special is stuck in my app, which wont allow me to use another specials code. The app always says, only one specials code can be redeemed at a time, please remove old code. An old specials code isnt in my app, except in the checkout, it says, $1 tender wrap reward -Undefined* which I cannot erase or delete. Please delete this reward so I can continue to receive the Hardees rewards. Thanks
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Pros:
  • Good food
Cons:
  • Seemingly poor app usage

Preferred solution: Fix and correct my app so it will use redeemable codes again

User's recommendation: Don’t know how this happened. No recommendation.

Teresa C Ech

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Verified Reviewer
| map-marker Mount Airy, North Carolina

Greasy biscuits and dried out

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Hardees - Greasy biscuits and dried out
My breakfast was greasy and dries out and apple pie were chewy and no apples in it. They must have been made a long time.They were terrible .!!!???!!!?!!!???!!!???
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Hymesha E

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Verified Reviewer
| map-marker Columbia, South Carolina

I got a molded piece of sour dough bread on one of the PROMO sandwiches.

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Hardees - I got a molded piece of sour dough bread on one of the PROMO sandwiches.
I ordered the candied bacon Frisco burger meal (large) from the Hardee's on Rosewood Ave in Columbia SC. I bit the sandwich 2 times before I peeled back the foil wrapping and saw mold. A BRIGHT green piece of mold on the top layer of my sandwich! On part of that the sandwich was cold and felt as if it was microwaved. Truly disgusting. I eventually went to urgent care because I just couldn't stop vomiting!
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Loss:
$240

Preferred solution: I have a bill that's going to be coming in in regards to me having to go to urgent care, let alone not being able to eat ANYTHING that day because I was so disgusted and my stomach was so upset.

User's recommendation: They don't care, don't eat here

Lucretia Jtq

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Verified Buyer
| map-marker Chattanooga, Tennessee

Beana washing his hands very rude customer service they hate that they have this job. They’re just therefore a check you have a whole group of Black people in there that don’t wanna work and very rude

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Hardees - Beana washing his hands very rude customer service they hate that they have this job....
Or I I walked in the store. I watched one of your employees with a tissue paper towel, rather wipe his nose and throw it in the trash. I asked him was he going to wash his hands he said I didnt wipe my nose. I saw this with my own eyes I asked for a biscuit on a white biscuit. I got a black biscuit, they were very attent. I guess this was the manager shes on the phone.
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User's recommendation: I like to talk to a person

Resolved
Randall B Euf

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Verified Reviewer
| map-marker Gastonia, North Carolina

Resolved: Yelled at threw mic.

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Updated by user Feb 22, 2024

Company fixed the issue and I have been provided with apology. The chick that yelled and the manager was quit ruded.

Original review Feb 22, 2024
Mic was messed up just like the screen to read what you want..Got yelled at threw mic and Manger would not provide girls name or her name.. Hardee 321 south Gastonia Nc@ 8:00am. I guess cause I couldn't hear them because mic it was alright to yell at me..Will not go back to a Hardee's if they can't keep there employees from disrespecting customers..Manger act like she was to good to talk to me causes I said I was coming up in the *** to report the girl..Well will loses money because I will not go back unless something done about this matter..
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Loss:
$10
Pros:
  • Good food
Cons:
  • Got yelled at threw drive threw

Preferred solution: Apology

User's recommendation: I don't unless you want talk to like a dog

Resolved
Donna E Cpp

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Verified Reviewer

Resolved: Poor service

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Updated by user Jan 24, 2024

Company fixed the issue and I have been provided with apology. Letting them know it is unacceptable this kind of service.

Original review Jan 05, 2024
Poor customer service, came in store at 6:30 pm no chicken, mashed potatoes, mo biscuits Had to warm biscuits, pull chicken from back warmer, had to get fries. Just a bad experience Manager came out asked me, got everything you need mama? That's all she said. I told her I was disappointed. Didn't ask why
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Loss:
$31

Preferred solution: Full refund

User's recommendation: Dont go there.

Cynthia M Xlc

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Verified Reviewer
| map-marker Cairo, Georgia

Very Poor Service in Cairo Hardee’s#150****

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Hardees - Very Poor Service in Cairo Hardee’s#150****

To whom it may concern:

I visited your store on 1/31/2024. I purchased 2 sausage biscuits.

My son found a big chunk of hair in his food. It took my appetite. I took the sandwich back to them. The assistant manager and an employee was so rude they said they could not refund my money because it has been bitten into.

You need to educate your employees and managers on how to speak to the customers in a professional way instead of ghetto matters. They are very rude and illiterate. I am very upset about my visit. It really was not about the money but it was the principle of it all.

I really would like to get a response about this unethical behavior.

Thank you for giving me the opportunity yo express my awful experience on today to you. Have a great day.

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Loss:
$3
Pros:
  • Great food
Cons:
  • Very poor customer service
  • Very inappropriate employee behavior
  • Very poor management

Preferred solution: I would for you to address this issue. She gave me back half of my money. Your employees are too ghetto, seems illiterate and unprofessional. I’m sorry but I was so upset from my visit and the way they handled my returned service.

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